FAQ
FREQUENTLY ASKED QUESTIONS
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Game animation glitches
We know this is extremely frustrating and deeply apologize if you experienced a glitch like this.Sometimes this is caused by a slow internet speed, connection drop or slow device.
However, the outcome of our games is determined at the split-second the animation starts. The animation you see has no effect on the outcome of the game, it is just for your enjoyment.
You can always see the "real" outcome in your "Bet History" tab under your account.If you experience this often, or if you find a way to reproduce this bug, please contact support.
You may be compensated.
How to withdraw
Withdrawing on EZRUST is easy! Just go to your profile and click on the withdraw button.
You'll be able to choose from all our withdrawal methods (BTC, ETH, Skins etc).
Daily max withdraw limit
We want all types of players to be able to play on our site, which is why our minimum bet is 0.01$
Bet requirement
We have no withdrawal limit, so if the luck turns in your favor, you are free to withdraw any amount you wish.
Deposited Rust items
We accept all rust items. We rely on the benevolence of the user not to try to deposit items with price errors. If we find out, we'll apply a sanction.
Steam Guard & Trading on Steam
We use the steam trading system, which is why you need to have steam guard activated.
Account hacked or compromised
You are responsible for who has access to your account. If you are worried about security, make sure you enable Steam two-factor authentication and set a strong account password.
Still need help? Contact our support
Tickets are usually responded to within 24 hours
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